Payment Policy

This Payment Policy outlines the accepted payment methods, pricing transparency, and payment processing conditions when purchasing from Kerelly.

Accepted Payment Methods

We accept the following secure payment options:

  • Visa
  • MasterCard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay
  • Shop Pay

All payments are subject to verification and authorization by the relevant payment provider.

Pricing and Taxes

All prices on our website are displayed in the applicable currency and include all relevant taxes, duties, and fees unless stated otherwise.

There are no hidden charges. The total amount payable will always be clearly shown at checkout before you complete your purchase.

Payment Security

All transactions are processed using secure encryption and trusted third-party payment providers.

Kerelly does not store or have access to your full payment card details.

Payment Confirmation

Once your payment has been successfully completed, you will receive an order confirmation email with your order details.

Please note that orders will only be processed and shipped after payment has been successfully authorized.

Failed or Declined Payments

If a payment is declined or fails authorization:

  • Your order will not be processed
  • No charges will be captured

We recommend contacting your payment provider if you experience any issues with your payment.

Fraud Prevention

To protect both our customers and our business, we may perform security checks and request additional verification.

If any suspicious activity is detected, an order may be delayed or canceled.

Contact Information

If you have any questions regarding payments, please contact us:

Email: support@kerelly.com
Phone: +61480810322

Company Information

Kerelly is operated by Prim Group AB, a company registered in Sweden.

Store name: Kerelly

Company number: 556651-0136
Business Address: Kiselvägen 8, 506 70 Frufällan, Sweden
Company address: 250 William St, Melbourne VIC 3000, Australia

Customer Service

Monday to Friday: 9:00 AM – 5:00 PM
Saturday and Sunday: Closed

We aim to respond within 24 hours during our customer service hours.

Thank you for shopping with Kerelly.